We offer the range of socks machine repair services: from internal examination to determine the issue to the full recovery.

The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes:

– If the product is repairable and covered under warranty, the product will be repaired at sock machine expense and returned to you.

– If the product is not repairable and is covered under warranty, if the same product is in stock, the product will be sent directly to you. If the product is unavailable, a comparable item will be sent. In the case that a comparable product is unavailable, a letter will be sent authorizing you to visit the nearest my Company Store to pick out a comparable product. Note: The Authorized Repair Center will not direct a store to replace product for a customer. The Authorized repair center will request a replacement for you from us.

– If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense.

– If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product.